Yorkshire Water and IE Hub Join Forces to Improve Customer Financial Wellbeing

In an exciting new collaboration, Yorkshire Water has partnered with IE Hub, the innovative financial wellbeing platform. The move is aimed at streamlining financial processes and bolstering financial support for customers when managing their water bills.

As households across the UK face growing financial challenges, Yorkshire Water has taken a proactive step to ease the burden on its customers. Through its partnership with IE Hub, customers will have access to an intuitive platform. Here they can efficiently manage their budgets, share their financial information, and gain insights into how they can navigate their bills more effectively.

Quotes from the people involved

Speaking about the collaboration, Angie Markham-Nock, Customer Support Manager said, “Our customers are at the heart of everything we do. This partnership with IE Hub reflects our commitment to ensuring they have the tools and support needed to manage their finances better. We’re proud to be leading the way in the utilities sector, putting our customers’ financial wellbeing first.”

IE Hub has quickly become a lifeline for many in managing debts and budgets. It offers users a holistic approach to financial management. The platform’s unique feature of sharing a single budgeting form with multiple companies simplifies the often complex world of personal finance.

In response to the new partnership, Dylan Jones, IE Hub CEO, stated: “We are thrilled to be partnering with Yorkshire Water. They are a company that truly values their customers’ financial wellbeing. Our mission at IE Hub is to make financial management more accessible and less stressful. By teaming up with Yorkshire Water, we’re taking a significant step in ensuring customers have a smoother experience when it comes to their water bills.”

This collaboration marks a pivotal moment in the utilities industry. It highlights the need for companies to be more involved in their customers’ holistic wellbeing. With Yorkshire Water taking the lead, it’s hoped that more utility providers will follow suit. This is emphasising the importance of financial health and customer-centric services.

About Yorkshire Water:

Yorkshire Water manages the collection, treatment and distribution of water in the region. It supplies around 1.24 billion litres of drinking water to over 5 million people every day. We have 2,500 colleagues and rely on a huge network of more than 700 treatment works, 130 reservoirs and 62,000 miles of mains to transport water around the whole county using our unique grid system.

To keep such a complex system working effectively we’ve got to constantly invest in it, that’s why between 2015 and 2020 we’ll be putting £3.8 billion back into the local economy.

But we’re more than just a water company, we’re also the second largest landowner in Yorkshire with 80,000 acres of land. We welcome thousands of visitors to some of the most scenic spots that you’ll find anywhere in Yorkshire every year. Our company vision is “taking care of the water environment for good” 

About IE Hub:

Founded by industry professionals, IE Hub offers a groundbreaking solution. It is designed for individuals seeking to create budgets and share financial information with companies they owe money to. As a free online tool, IE Hub allows users to complete income and expenditure forms in a stress-free manner. 

The platform empowers individuals to take control of the information they share. It streamlines the budgeting process and eliminates the need for lengthy phone conversations. Through IE Hub, users can effortlessly create budgets, update their financial information, and securely share it with relevant companies.

Committed to FCA’s Consumer Duty policies, IE Hub ensures fair outcomes, transparency, and accountability. What’s more, our Benefit Checker Tool allows customers to determine eligibility for means-tested benefits. They can also check for water social tariffs, improving affordability and financial well-being.