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IE Hub - For Creditors

Empower your customers with IE Hub

We understand that collecting I&E data can be challenging, time-consuming, and repetitive. That’s why IE Hub is here to simplify the process for you and your customers, allowing sustainable outcomes to be reached.

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Some Of Our Clients

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Our Services

How IE Hub Works

With our integrated systems, customers can easily create a single, SFS compliant Income and Expenditure (I&E) statement. They can update this information as circumstances change, explore benefits, and reduce outgoing expenses through social tariffs. Additionally, they can register vulnerabilities, and uniquely share this data with all creditors and Debt Advice partners.

We take pride in our ISO 27001 and ISO 9001 certifications, ensuring the highest standards of data security and quality. IE Hub is SFS compliant, helping clients maintain compliance with consumer duty and CP23/21.

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Features & Benefits

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About Us

We are IE Hub

IE Hub was established by industry professionals who recognised the need to simplify the I&E process for consumer-facing creditors. We aim to reduce operational overheads and empower businesses to streamline their collections departments. By using IE Hub, you not only simplify the process for your business but also empower your customers to take control of their data, improving the overall outcome for all parties.

Choose IE Hub for a seamless, compliant, and customer-centric approach to income and expenditure management.

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Client Testimonials

  • Using IE Hub meant we were able to achieve a realistic and sustainable payment plan with the customer without the need for a long and detailed telephone call. We were also able to update the customer's arrangement directly to their I&E using the CRM portal so they could see how this was manageable within their monthly spending going forward

    - Michael Line, Operations Director, JTR Collections

  • I spoke to the customer who said that she had been scared to contact us, complete the form etc. The customer went on to say that she was surprised how easy the IE Hub form was to complete and how it made sense to her...We contacted the customer the day we received the IE and agreed a mutually acceptable arrangement

    - Sally Schulz, Team Leader, Castle Point Borough Council

  • IE Hub team worked with Atom’s collection team to go live within one week. This included setting up systems and providing training to Atom’s agents. Within couple of weeks of going live, Atom’s team has been able to process hundreds of I&Es using IE Hub. Most importantly, they are able to get 89% of their customers to self-serve using IE Hub customer portal

    - John Donnelly, Collections Risk Manager, Atom Bank

  • We formally partnered with IE Hub in October 2019 having recognised the benefits of the solution. The partnership has enabled UU to integrate the use of the IE Hub solution into our affordability assessment process in order to ascertain more detailed I&E for customers where required. The simplicity of the product and ease of use has been a positive for our customers when they have been asked to use it. The multi-share functionality gives an added benefit of enabling our customers to share their I&E with us indirectly if they do not wish to engage directly.

    - Chris Lea, Affordability & Data Share Manager, United Utilities

Latest News

TechRounds top 33 tech for good companies

18 Dec

Metro Bank Joins the IE Hub Network

IE Hub is delighted to announce that Metro Bank (UK) Bank has joined its growing Network 🙌 Metro Bank will be directing customers to complete a digital Income & Expenditure (I&E) assessment, using IE Hub’s solution to manage conversations and support positive, sustainable outcomes for customers. Kieran Gillett, Head of Operations Conduct and Control at […]

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TechRounds top 33 tech for good companies

17 Sep

ReachOut Partnership Announcement

We are excited to announce a new partnership with ReachOut, a service from Sigma Connected, which will now direct customers towards IE Hub to create a budget. This collaboration reflects our commitment to making it easier for vulnerable people to access the support they need when facing financial difficulties. ReachOut is a unique service designed […]

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TechRounds top 33 tech for good companies

20 Aug

All four of the UK’s Gas Distribution Networks sign partnership with online budgeting service IE Hub

All UK gas customers will be able to access IE Hub’s online income and expenditure tool if they need extra support. IE Hub, the online income and expenditure budgeting tool, has signed a deal to support all four of the UK’s Gas Distribution Networks (GDNs) which will help their customers who may be in debt […]

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