Freemans Grattan Holdings joins the IE Hub Network!

We are thrilled to unveil our latest partnership with Freemans Grattan Holdings (FGH). FGH are a dynamic and forward-thinking player in the world of retail, proudly part of the prestigious OTTO Group. As an industry leader, FGH has continuously demonstrated their commitment to innovation and customer-centric strategies in the retail space, as well as sustainable financial solutions. 

FGH has joined forces with IE Hub to enhance their customer experience. They will be offering sustainable solutions for managing retail finance payments. 

Here are some insights into what our collaboration entails: 

• Proactive Support: FGH will actively refer their customers to IE Hub when they find themselves grappling with retail finance payments. It’s all about providing the right support at the right time.
• Building a Financial Community: FGH customers will also have the opportunity to share their financial difficulties with any company they’re engaged with. This key aspect of IE Hub’s offering aims to create a wider net of understanding and assistance.
• Harnessing the Vulnerability Rader: We’re particularly thrilled that FGH is the first of our clients to tap into our Vulnerability Radar. It underscores their commitment to understanding the intricate nuances of customer vulnerabilities and addressing them effectively.

Quote from Stuart Daniels, Chief Credit Officer at FGH

“We are delighted to be partnering with IE Hub. It is also highly rewarding to be able to incorporate VRS data into our digital service to support customers in financial difficulty. Freemans is the first client of IE Hub to adopt the Vulnerability Radar Flags. This goes beyond registration confirmation to effectively identify and prioritise vulnerable customers. This approach reflects FGH’s commitment to utilising technology for community betterment, with IE Hub’s solution demonstrating the potential of innovation in fostering better outcomes for our customers.” 

This partnership marks a pivotal moment in our journey, and we’re excited to see Freemans Holdings Grattan leverage our innovative solutions. 

Stay tuned for more exciting developments.