Yorkshire Water Renews Partnership with IE Hub to Support Financially Struggling Customers

We are excited to announce that Yorkshire Water has renewed its partnership with IE Hub for the next financial year, continuing our shared commitment to supporting customers who may be facing financial difficulties. This extended agreement enables Yorkshire Water to maintain vital access to the IE Hub network, a pivotal resource in identifying and assisting customers who might not have otherwise communicated their financial struggles.

Through this collaboration, Yorkshire Water can engage early with customers who are managing debts with other creditors, ensuring that these customers receive the necessary support and consideration for social tariffs. This proactive approach is key to preventing further financial distress and promotes a supportive community within Yorkshire Water’s customer base.

Claire Gott, Community engagement Team Manager at Yorkshire Water, expressed their enthusiasm for the renewed partnership, stating, “We are thrilled to continue our collaboration with IE Hub. This partnership has allowed us to reach out to a significant number of customers who might have slipped through the cracks otherwise. By facilitating early intervention and access to necessary support services, we are making a real difference in the lives of many.”

For more information on how Yorkshire Water is supporting its customers through initiatives like this, visit https://www.yorkshirewater.com/bill-account/help-paying-your-bill/